FAQ

Effective and last updated: 2026-07-16

What is the 30-day customer option?

For direct and fair recordkeeping within the published service framework, eligible items can be returned or exchanged for any reason within 30 days after delivery. For direct and uniform decision-making within this operating standard, the merchant pays return shipping and supplies a prepaid label. For balanced and responsible recordkeeping for the transaction involved, exclusions for customized, clearance or Final Sale, gift-card, and opened hygiene-sensitive goods do not limit remedies for damage, defects, wrong items, or missing items.

When is customer service available?

For direct and stable service within this operating standard, contact alaninu at support@alaninufjord.shop or 512-680-8816 Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). For formal and well-defined handling across the applicable workflow, support can assist with orders, products, tracking, returns, payments, and privacy requests.

What does the store currently offer?

For accountable and predictable communication within this operating standard, the assortment consists of Alani Nu drinks, snacks, bundles, fitness products, and everyday essentials currently shown in the catalog. For accountable and predictable expectation setting within the stated policy scope, review each current listing and manufacturer label for applicable ingredients, size, format, preparation, usage, and safety information.

Do you ship outside the U.S.?

For formal and uniform decision-making throughout the customer process, alaninu ships only within the United States, and standard shipping is free on every U.S. order. For traceable and reviewable application for the relevant order, international addresses are not served.

When should I expect delivery?

For balanced and customer-ready fulfillment throughout store administration, processing generally takes 1–2 business days, followed by 4–6 business days in standard transit. For consistent and responsive recordkeeping for the matter under review, a tracking number is provided after carrier acceptance.

Where and when will the refund arrive?

For consistent and uniform implementation for the transaction involved, an approved refund is returned to the original payment method within 5–10 business days. For customer-centered and dependable case management for each eligible request, the bank or card issuer may need additional time to display the credit.

What payment options appear at checkout?

For orderly and uniform interpretation throughout store administration, transactions are presented in U.S. dollars (USD). For balanced and fair customer support throughout the customer process, checkout can support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options displayed for the order.

Store Contact Record

Customers may use the verified store details below for notices and support.

Business name: alaninu
Trade name: alaninu
Email: support@alaninufjord.shop
Phone: 512-680-8816
Business and default return address: 117 Davis Pl, Athens, Georgia, 30606, United States